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Can Walmart suspend your account?

Aug 11

Walmart is one of the world's largest retailers, and its Marketplace has over 2 million sellers. When you have a successful Walmart seller account, it can be a great way to expand your business or make extra money on the side. But if your account gets suspended by Walmart, it can put your entire business at risk.

To cut it short, yes, Walmart can suspend your account for any violations of Walmart's advertising and selling policies, or for other violations, such as not shipping to customers on time.

Here's what you need to know about having your seller account suspended by Walmart:

Why does Walmart suspend your account?

 Walmart suspends your account for a variety of reasons.

The most common reason is that you have made too many returns. If you are a frequent returner, Walmart will not allow you to continue making purchases with your account. You can still make returns, but you will have to create a new account and start over.

Another common reason for suspension is if your account has been hacked or compromised in some way. If this happens, Walmart will suspend your account until they can verify that it is yours and secure again.

You may also be suspended if there are issues with your credit card or bank account. These issues might include too many declined transactions or insufficient funds in the account due to excessive charges on previous returns or purchases made by someone else using your card without permission.

How do I know that my account is suspended?

If your account is suspended:

  • You can't access Walmart Marketplaces or any other areas of the site. If someone else uses your computer to access the Walmart Marketplace, we may cancel their order(s).
  • You'll receive an email telling you that your account has been suspended and why it was suspended. Read this email carefully for information about how to avoid getting suspended in the future.

If your account was suspended, you should have received an email explaining why and what action you can take if you don't agree with the decision. If you want to appeal the suspension, call Walmart's customer service line and tell them that. They will put in a request for a second review by a different team of leaders inside Walmart who can then decide whether or not to lift the ban on your account.

You could also contact Walmart customer service directly that does your Walmart account management and ask to speak with someone about your account being banned or suspended—they may be able to give more information on their side of things, or even do something like un-banning it temporarily so that they can help resolve any issues while still keeping security measures in place.

If none of these options work out for you and you still feel like there was no cause for banning/suspending your account(s), contact the Better Business Bureau (BBB) as well as any other agencies where possible; this may help secure better results from Walmart at large or give insight into why such actions were taken against yourself alone during this time period rather than others who might've done similar things but weren't punished in similar ways because maybe those people didn't have access throughout all channels all year long?

You can find out if your account has been suspended by clicking Tools in the main navigation bar and then click Account from the dropdown menu. This will show your current payables, account balance and suspended items. You won't see anything listed under "Payables". Your payables are not affected by a suspension so you can still purchase items online or at a Walmart store using your card as normal but there may be limitations to what you can buy with your card depending on how long ago it was suspended.

If you do have a pending charge that is being held for review, this will appear under Account History & Information (in bold red font) along with any other pending charges that might appear on the same day as well as how much those charges total up to total amount owed by customers who were unable to pay off their debt before their accounts were frozen due to failure-to-pay violations which resulted in them being blocked from making purchases until they paid off all outstanding balances plus interest fees incurred during this process.

There is also an option within Account History & Information where customers can create new sub accounts if they want to make purchases on behalf of other family members or friends who aren't able to pay off their debts before their accounts are frozen due to violation-related issues as well.

What to do if my account is suspended?

If Walmart finds that you have violated one or more of its policies you could receive an offer to reinstate your account if the situation is resolved. You will have 10 days to accept the offer or it will expire. In this case, Walmart will send an email to the seller with a link to the offer and instructions on how to accept it. If you reject an offer or do not respond within 10 days, then your account will remain suspended until further action by Walmart takes place.

In certain situations, a seller's account may be suspended by Walmart without any notification or offer to reinstate the account. This happens when Walmart determines that your selling activities have affected your Walmart marketplace advertising.

There is no appeal process for seller suspensions, but sellers can request a review of their suspension within 30 days of receiving their suspension notice. A seller's account may be reinstated at Walmart's sole discretion.

You can contact the Walmart Seller Care Center by phone or email to request a review of your account status, including if you feel that the reason for your suspension was invalid or inaccurate.

* Review your account for any issues and resolve them before requesting a review.

* Make sure to use the email address and phone number associated with your Walmart Seller Center account when contacting Seller Care.


If you want to sell on Walmart, you should make sure that your account is in good standing. This means that you have sold products and paid for them, as well as shipping them out on time and communicating with customers effectively. It also means making sure that all of your items comply with Walmart's policies on advertising and selling practices.